Customer Service

Powerful customer service is a game-changer in terms of purchaser retention. Therefore, it's miles critical to have a strong customer service system in the vicinity. The Inniti client support practice helps customers throughout industries and affords services that are not traditionally provided by using other outsourcers.

We believe that superior customer service is imperative. Our experience in the industry depicts that insurance companies are faced with a multitude of challenges; especially the customer experience gap. Policy holders generally expect quick and complete service; and unhappy customers have various means to express their experience; making customer service top priority at Inniti.

To handle diverse and multiple customer queries we have automated some processes such as emails; while we manually work towards handling other queries keeping in mind promptness; patience and precision to offer the best solution to the customer. Rather than hiring many claims agents with less experience; at Inniti we have retained and grown our knowledge base; while our senior experts work hard towards offering the solutions which can assist in quickly reaching a positive resolution for the client. We also have a quality team which checks some entries are put in place to avoid errors.