Customer Retention Management

A new customer can cost a company five times more than retaining or satisfying a current customer, helping the company’s revenue tremendously. Inniti’s customer retention model is designed to look into the vast amount of insurance data available; which is combined with external data to help come up with the required data insights of customers buying behavior. Translucent premium comparisons and high profit requirements have made customer retention more important than ever in today’s competitive environment.

Our analysis model helps classify the best customers; strategies retention analytic model which correlates to customer behavior to help forecast any probability of at-risk customers. Also to initiate high customer satisfaction; the model connects products which are best suited to existing customers. At Inniti to identify best customers as well as the most satisfied customers as part of the retention plan, we offer ongoing support in terms of Customer Satisfaction Score (CSAT) analysis to deliver optimum and continuous insights